Customer Services


Customer Service

Thank you for shopping at Ohio Valley Goodwill! We value our wonderful shoppers and appreciate your patronage. For your convenience, Goodwill is happy to offer the following services to make your shopping trip as pleasant as possible.

Convenient Displays:

In order to make shopping at Goodwill easy and fun, Goodwill has sized items in each of our display areas. If you are unable to find a size, please ask one of our friendly sales team members for assistance. We will be happy to help!

Fitting Rooms:

Fitting Rooms are temporarily closed to ensure the health and safety of our guests. Thank you for your understanding.

Assistance with Accessibility:

Our network of 19 conveniently located Goodwill stores are committed to helping make your shopping experience as convenient and enjoyable as possible. If you require assistance during your shopping visit, please let one of our friendly sales team members know of your needs. We will do our best to accommodate your request.

Return Policy Suspended:

Only clothing may be returned for in-store credit at this time, within 10 days of purchase with original sales receipt and attached tags at the store where it was purchased. No returns on sales items.

Forms of Payment:

We accept cash, checks, MasterCard, Discover, Visa and Traveler’s Checks.

Gift Certificates:

Goodwill gift certificates make great gifts! Gift certificates are available in any amount.

Senior Citizen Discount Program:

Shoppers age 60 or older, receive a 10% discount everyday!
*This discount is not valid with other discount promotions.

Employee Safety and Health Procedures


For more information about shopping at Goodwill, email here or call (513) 771-4800 x 6260.